The role of chatterbots in enhancing tourism: a case study of penang tourism spots

Vinothini Kasinathan, Aida Mustapha, Mohamad Firdaus Che Abdul Rani, Salama A. Mostafa


Chatterbots have been widely used as a tool for conversational booking assistance mainly for hotels such as the Expedia. This paper extends the use of chatterbot beyond booking by presenting the proof of concept of a chatterbot expert system called the VIZARD. The proposed VIZARD is developed using an Expert System Shell called Verbot. The core of Vertbot 5 is the Natural Language Processing (NLP) engine based on pattern matching. The core Verbot 5 engine is responsible for finding matches to a given user input string and firing the appropriate rule. The finding from User Acceptance Test concluded that majority of the respondents have come to a conclusion that the VIZARD expert system stands at an unbiased state while being more aligned on supporting the usefulness of the system.

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