Internet of things in public healthcare organizations: the mediating role of attitude

Abstract

Internet of things (IoT) is a promising technology to face the challenges of COVID19 and enhance the capacities of public hospitals. However, few of the literature examined the behavioural intention (BI) of patients to use the IoT wearable health device (IoTWHD). This paper aims to examine the factor that affect the BI toward using the IoTWHD. The study proposes that variables of Technology acceptance model (TAM3) along with unified theory of acceptance and use of technology (UTAUT) can explain the BI. The population is the patients of public hospitals. Convivence sampling was deployed to collect the data using a questionnaire. 161 respondents participated in this study. The finding of Smart Partial Least Square showed that subjective norms (SN) affected the perceived usefulness (PU). Perceived enjoyment (PE) affected the perceived ease of use (PEOU). Further, PU, PEOU and perceived security (PS) affected the BI to use IoTWHD. Attitude mediated the effect of PU and PEOU on BI. More positive word of mouth are needed to enhance the perception of patients about BI to use IoTWHD in public health organizations.